Friday, May 05, 2006


i am employed




u know wad, i jus rcv my confirmation letter from my boss today!! heezz..

my boss even more excited than me lor.. lol.. after i pass him his mail today, i was talkin to one of my colleagues than my boss shouted for me. when i 'huh' than he keep calling me to go into his room.

aft i was like, 'ya?' den he hand me a letter n i was like 'wad is it?' cos he keep smiling n smiling.

den i know the reason why cos, it's my confirmation letter!!! wooh hoo!!~~

althou confirmation means a promotion + a pay rise

BUT

it oso means that my threshold nw is higher...!!! =(

anyway, it all rounds down to the same thing. aftall, our comm is calculated by using our total sales figure multiply by a factor minus ur basic.

so, there is no difference in short. haiz..

nevertheless, i am still happy cos i will be entilted to all the benefits of a full time staff.

wad i love most is tat, i get to see doctors for FREE!!! n i've been visiting the pretty doctor near my office often whenever i feel here not well there not well.. lol...

im oso at the same level with alot of my colleagues now. i wish i could work harder but sometimes, im jus so drained out.

tats bcos i have to face nasty colleagues as well. wth~

talkin abt tis makes my blood boil.

ytd i was being accused for sth which i did not do.

as u all knw, im only doing investments n insurance. ytd aftnoon, i was all alone at the banking hall (n i wonder where did my other 7 colleagues went to) when my customer service officer brought 2 customers over cos they wanted to enquire abt their housing loan issue.

as im not trained in this area, i went to seek the advice of my new housing loan specialist (who have not finished his training) bt he oso dunno wad to do.

therefore i suggest him to call this stupid ass who is the most senior ard who knows housing loans issues.

after knowing how to solve the problem, i told the customer i will do it for them bt they wanted a contact which they can look for in future cos they say they have always been pushed ard by our bankers. therefore, i gave him the stupid ass namecard cos he is the old bird mah. best person to look for lor.

BUT,

both husband n wife recognized the name n IMMEDIATELY reject his card n exclaim tat this was the guy who did their housing loan bt he keep pushin them to other ppl for servicing. n he nv picks up their calls, neither does he return their calls.

since HE was the one who did their housing loan, therefore i told customer tat they shld go back to look for him in future for any queries or problems.

so, i stick a post-it on the pc of paper n left it on his table n told him tat his customer is here to look for him. ask him to follow up.

shortly after, he sent out a email, cc to our boss and shoot at me sayin 'b4 he metted out this email, he has jus talk to my boss abt it' (bloody hell, i was tinkin as if my boss is not his boss. SIAO.)

n he said tat he rcv a call from a customer that claims tat he is in charge of their housing loan.

n tat if we tag a customer for sales but if happens to be a housing loan issue, we shld take up the case from there. if dunno which dept to look for, can ask the seniors for help since we have 3 seniors nw.

n stil P.S Amanda pls call customer to check on her loan statement.

WTF lor!!!! he bold the 'in charge' words somemore lor.

therefore, i was feelin damn fucking pissed cos i feel so damn accused lor!!

bt still, instead of kicking up a big fuss, i called up the customer to find out what is her problem n how i can help her than she narrate the whole story to me.

she confirm tat this stupid ass with the stupid surname from my branch is indeed the one who did her housing loan cos he even went down personally with our commercial bm to c her this feb cos it was a big loan size and they wanted a piece of the slice. (tat is wad exactly the customer told me abt him)

however, aft tat, she called him up wanting to ask him some stuff but he nv picks up her calls neither did he return her calls. n it was only aft a long time than he tells them tat their account has been passed over to another housing loan specialist.

the lady was damn pissed with him n told me tat when her lawyer saw tat stupid ass, he commented y did she get such a banker who doesn even knows how to talk! lol

anyway, aft hearing the whole story, i replied bac the email of the whole situation of wat was gg on n tat customer confirm that the stupid ass was indeed the one who did her housing loan, etc..

n i even mentioned that 'such an issue would not have happened at all if each of us service our customers well' n 'customer came down today because she jus wants to get a simple ting done cos this stupid ass is not doin his job at all'

guess wad was his reply.

he said,

'ya. such an issue would nt have happen if customer has gt money to invest'

n guess my reply..

...
...
...

'if customer can afford to service a $2mil housing loan. i dun c y she doesnt have the money to invest. if you had shown her a better attitude, she may had invested with you.'

i wanted to sound even more bitch by sayin 'probably she jus din want to invest with u. tats all' but i didn.

n he replied back with a :)

SIAO!!!

so wad if he is the top sales person.

but if he is so unetitical and so damn attitude n yaya,

he will forever be servicing the mass market of the aunties n uncles.

cos me n the other 2 senior bankers which he mention agree tat with such an attitude like him, he will NEVER be suited to serve the high networth customers and will only be able to cheat the aunties n uncles of their money.

his sales tactic is not to convince the customer but to confuse them.

get wad i mean?

the rich ppl wouldn wana take a second glance at this stupid ass.

ARGH!!!! so fed up n pissed fr talkin abt him.

on a happier note, a customer whom i gotta knw early this yr who always come to the bank to put FD. i talked to him several times abt investments n certain funds as well but he nv invest with me cos tat time, he was able to get a higher discount from another bank which is sth i cann give.

however, few months later which is ytd, he invested an amt with me!!! heezz.. i gave him a bit of discount only cos wana give more oso cann as rules are strict nw. initially he ask me wad is the sales charge if he buys it online n i told him 2.5%, he was like commenting tat its more worth it to buy online.

therefore, i told him tat it is indeed more worth it to buy online and if he reali wana get it online, i will tear up the documents which i was doin for him halfway liao.

nevertheless, he still say, 4.5% is alright. carry on with the paperwork.

i was beaming with delight.

cos,

i finally gained his trust n he invested with me!! =)


10:47 PM


aManDa